Question 1

How much is the deposit to reserve a home?

Accepted Answer

To reserve a home, we will require 50% of the total rental cost if your reservation is more than 60 days out. If within 60 days, 100% of the cost of the home will be due to reserve.

Question 2

When is the final balance due?

Accepted Answer

60 days before arrival.

Question 3

Where do I check in?

Accepted Answer

You will go directly to the home that you have rented to access with a door code. Your guest information sheet with the property address and codes will be emailed to you 48 hours before your rental starts. Your balance must be $0 and your rental agreement signed to receive your check in instructions.

Question 4

What time can I check in? Check out?

Accepted Answer

Normal check-in is 4:00 PM and check-out is 10:00 AM, but that can be adjusted if available. (fee) Please inquire a day or two before arrival for an early check in request, and a day before check-out for a later check out request.

Question 5

What is your refund policy?

Accepted Answer

If your arrival date is within 30 days of booking, payment in full is required at the time of booking.  Cancellations or changes that are made more than thirty (30) days in advance of your arrival will receive a 100% refund minus a $250 cancellation fee. Between (29) days and fifteen (15) days before arrival, guest will be refunded 50% of the reservation amount. (14) days or less to arrival, no refunds given. For reservations that are at least thirty (30) nights, the cancellation policy increases to sixty (60) days prior to the arrival date to receive a 100% refund minus a $250 cancellation fee Cancellations made between thirty one (31) days in advance of your arrival and (59) days will receive a 50% refund.  WE HIGHLY SUGGEST TRAVEL INSURANCE IN CASE YOUR PLANS CHANGE, WHICH WILL REIMBURSE YOU FOR YOUR TRIP COSTS. THE INSURANCE CAN BE PURCHASED DURING THE RESERVATION PROCESS. W

Question 6

Is there a security deposit?

Accepted Answer

No security deposit is taken or refunded. Vacation Rental Damage Insurance is added to your reservation which covers you for up to $10,000 in accidental damages to the home during your stay.

Question 7

Who do I call if something in my Vacation Rental is not working?

Accepted Answer

If anything in your home is not working, call the Durango Colorado Vacations office at (970) 247-4292 during regular office hours (8:00am - 10:00pm Monday-Sunday). If outside of office hours, you can leave a message or also text us. We will make every reasonable effort to get back to you and if any repairs are needed, they will be done quickly and efficiently. Please remember that we are in a small mountain town and outside vendors are NOT available 24/7. Please be patient.

Question 8

Getting to my Vacation Rental in snowy weather?

Accepted Answer

Please remember you are coming to the mountains of Colorado. Appropriate vehicles are strongly recommended, all wheel drive (with chains in the back trunk) or 4-wheel drive. Roads are plowed frequently, and driveways shoveled after 3 to 4 inches of snow. There are a few homes where 4-wheel drive is MANDATORY. If you are in one of those homes, we will let you know.

Question 9

Does every home have a washer/dryer?

Accepted Answer

Most of our properties come equipped with a washer/dryer which is supplied with detergent. Be sure to check the amenities tab for your specific unit. Detergent is provided.

Question 10

Are pets allowed?

Accepted Answer

Authorized pets are only allowed in our designated pet-friendly properties. Pets are required to be supervised at all times and are not allowed on the furniture or beds. They must also be in a crate if left alone. The pet fee is $25/per day, each pet. We allow up to 2 dogs per stay. The maximum pet fee is $200 per dog and will be added to your reservation after you book.

Question 11

How early should I make a reservation?

Accepted Answer

Generally speaking, the earlier the better, since we normally sell out for the majority of the winter and summer seasons, especially during the holidays. You can check availability through our website.

Question 12

Are the units air-conditioned?

Accepted Answer

Durango is at 6500 ft. in elevation and the temperature is usually in the 80's during the summer and cool at night. Be sure to check the amenities tab for your specific unit. Most units (if they do not have a/c) are equipped with ceiling fans and portable fans.

Everything You Need To Know

Frequently Asked Questions